Steps to Take
- Check your spam/junk folder – Confirmation emails sometimes get filtered automatically.
- Check the email address you registered – Make sure you entered the correct email during booking.
- Add our email to your safe senders list – Add noreply@airporter.co.jp to prevent filtering.
- Wait a few minutes – Emails may occasionally be delayed by a few minutes.
- Contact our support team – If you still haven't received it after 30 minutes, contact us with your name and booking details.
Did You Book Through an OTA?
If you booked through Klook, KKday, or another OTA, your booking confirmation may come from that platform rather than from Airporter directly. Please check the email associated with your OTA account.
How to Contact Support
- Use the chat icon on our website
- Email: support@airporter.co.jp