What Is an OTA Booking?
If you purchased your Airporter delivery service through a platform such as Klook, KKday, Veltra, or another Online Travel Agency (OTA), your booking is considered an OTA booking.
How OTA Bookings Work
- Your booking confirmation will come from the OTA platform (Klook, KKday, etc.), not directly from Airporter
- To use the service, you will need to provide your OTA booking reference or voucher code to Airporter
- Please upload your OTA booking confirmation when completing the required documents
Changes and Cancellations for OTA Bookings
- Cancellations must be processed through the OTA platform (Klook, KKday, etc.) — Airporter cannot issue refunds for OTA bookings directly
- For date/time changes, please contact both the OTA platform and our support team
Contacting Us
If you have questions about your OTA booking or need assistance, please contact our support team and have your OTA voucher/reference number ready.
- Chat: Available on our website
- Email: support@airporter.co.jp