What Can Be Changed?
The following details can be modified after booking, subject to availability and deadlines:
- Pickup date and time
- Delivery date and time
- Number of bags
- Hotel/address (within the same area)
- Contact information
Change Deadline
Changes must be requested at least 24 hours before your scheduled pickup time. Requests after this deadline may not be accommodated.
How to Request a Change
- Contact our support team via chat or email
- Provide your booking reference number
- Specify what you would like to change
- Our team will confirm the change within a few hours
Important Notes
- Changes to the delivery area (e.g., from Tokyo to Osaka) are not possible after booking. Please cancel and rebook.
- If adding bags increases the total cost, additional payment will be required.
- For OTA bookings, some changes may need to be handled through the OTA platform.