Cancellation Policy
| Cancellation Timing | Refund |
|---|---|
| More than 48 hours before pickup | Full refund |
| 24–48 hours before pickup | 50% refund |
| Less than 24 hours before pickup | No refund |
| No-show (no cancellation submitted) | No refund |
How to Cancel
- Contact our support team via chat or email
- Provide your booking reference number
- Request cancellation
- You will receive a cancellation confirmation email
Refund Processing Time
Refunds are processed within 5–10 business days and returned to the original payment method.
OTA Bookings
If you booked through Klook, KKday, or another OTA, please refer to that platform's cancellation policy and cancel through their system. Airporter's cancellation policy may not apply to OTA bookings.