How to leave luggage at the hotel
Please upload your luggage and accommodation confirmation from the [Upload] button in the reservation confirmation email.
* If there is no upload button, please share via email or SNS.
Please leave your luggage at the front desk by 9:00 AM on the day of use. If you receive a receipt, please upload it as well.
"An Airporter driver will come to pick up the luggage, so please temporarily store the luggage."
Pickup will be made sequentially after 9:00 AM. Pickup times are here.
Our driver will attach a special tag when picking up your luggage.
If the hotel has tags, please fill in the required information on the tag.
Also, photos will be sent by email at the time of pickup and delivery.
How to receive luggage at the hotel
At check-in, please present the transaction number listed in the Airporter confirmation email at the hotel front desk to receive your luggage.
Luggage is usually delivered to the front desk, but depending on the facility, it may be delivered to the bell desk or placed in the room in advance, so please inquire with the facility staff.
How to leave luggage at the airport
Go to the designated counter and present the transaction number listed in the Airporter confirmation email.
Fill in the required information on the tag and leave your luggage.
How to receive luggage at the airport or station
Go to the designated counter and present the transaction number listed in the Airporter confirmation email.
Please receive your luggage from the staff.
Details of counters at each airport are here.