Types of Notification Emails
Airporter sends the following email notifications to keep you informed of your luggage status:
- Booking confirmation email: Sent immediately after your booking is complete
- Pickup notification email: Sent when your luggage has been collected
- Delivery confirmation email: Sent when your luggage has been delivered to the destination
If You Did Not Receive a Notification Email
Please check the following:
- Check your spam or junk mail folder
- Make sure the email address registered in your booking is correct
- Add noreply@airporter.co.jp to your safe senders list
Changing Your Email Address
If you need to update the email address associated with your booking, please contact our support team as soon as possible.